European administrative services in Ukrainian ASCs

If you need to register your place of residence, register the birth of your child and his or her place of residence, get permits for business or real estate, you can quickly and comfortably do it at modern Administrative Service Centers (ASC). They cannot be found in all cities and villages and may differ in the number of services or the level of service. Therefore, the European Union helps Ukraine open new ASCs and improve the existing ones. We present the main possibilities of ASCs that are worth knowing and using in practice.

Free consultation

An information card should be available at the ASC for each service with reference information: what documents are needed to order a service, how much it costs, how it can be obtained and what regulatory documents should be familiarized with. An invaluable source of information! Moreover, such cards should be available both on the premises of the ASC and on its website. If your center has not prepared a card for the service you need, you can always “peep” on the website of the ASC of another city. The basic information is not different.

You can also get consultation by email or telephone. And there are no limitations – you can write to any ASC. They will not track where the letter came from. Therefore, professionals from almost any ASC will answer your questions.


No overpayment

One can register a passport or real estate not only at ASC. Some services are provided by accredited centers and state-owned enterprises. However, only at ASC you will get a full range of services at the price recommended by the state and in comfortable conditions. Moreover, it is possible to register a subsidy, insert a photo into a passport or register an entrepreneurial activity even for free.


All at once

Modern ASCs work based on the principle of a single window. For one visit you can order the insertion of a photo into your passport or its replacement, register a business and place of residence. It is no longer necessary to come several times to different authorities – everything you need can be solved in a comprehensive manner. Take this opportunity and do not postpone what you will have to do in any way.


Convenient payment options

Some administrative services are paid. For example, registration of an international passport, registration of real estate or place of residence. Therefore, they often install ATMs and terminals in ASCs to pay for a service immediately. But if you are not satisfied with the commission in a particular terminal or if you are more comfortable paying for the service elsewhere, you can choose any other bank and service. It is up to you.


Accessible to everyone

Administrative service centers, which are opened with the help of the European Union, are most accessible to people with disabilities: there are ramps, sufficient width of passages, restrooms with special handrails, into which a wheelchair is easily placed. There is a special play area for visitors with children, and the restrooms are equipped with a changing table.


Convenient opening hours

Forget about reserving a place in a queue at night. ASCs work without lunch and at least seven hours a day. Moreover, at least once a week the center is open until 8:00 PM. And in regional centers, they must work 6 days a week (usually on Saturdays). It’s up to you to decide at what time to come. But if you do it in the afternoon, there will be no queue at all or it will be less. It is also convenient to come in the evening hours, in particular before the end of the working day. However, if you need to register a passport or receive other popular services, it is better to have a few hours in reserve.

If the ASC in your locality or amalgamated territorial community does not provide all opportunities, it can always be improved. The U-LEAD with Europe program, which is funded by the European Union and its member states such as Denmark, Estonia, Germany, Poland and Sweden, supports the creation and modernization of up to 600 Administrative Service Centers until April 2020. For more information on how you can apply for support under this program, please visit tsnap.ulead.org.ua.

The original article was published in “Segodnya” newspaper.

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